Due To Very High Call Volume During The Summer
Months (APRIL - JULY) We Have 15 Phone Lines and we Still Experience Waiting
Times as High as 15 Minutes - Please Read The
Following To Further Assist You:
We have recently teamed up
with 2 of the biggest electrical parts distributors in the country and have
thousands of parts available to us that are not currently listed on this
website. With the large volume of business we do with the distributors we
receive the maximum discounts available to give our customers the best price
available. Please Email us with the Electrical part that you are
seeking.
HOURS OF OPERATION:
MONDAY - WEDNESDAY
: 9AM - 5PM Central Standard Time
TUESDAY
- THURSDAY
: 9AM - 6PM Central Standard Time
FRIDAY:
9AM-3PM Central Standard Time
CLOSED SATURDAY AND SUNDAY
Contact
us by Email
You should receive a response from one of our
parts look-up assistants within a hour of normal operating hours (except for
Mondays, we receive hundreds of emails over the weekend so a reply may be
delayed) When You Receive a Response From Us With Availability of A Part You
Will Be Given A Toll Free Number For Convenient Ordering. If we feel you need to
contact us by phone you will also be given a Toll Free Number to call for
additional parts Lookup Assistance.
parts@psep.biz
Contact
us by Phone
Unfortunately Due To The Increasing Number Of Customers Returning Products and
Saying It Was Our Parts Lookup Team Giving Them The Wrong Part Number Over The
Phone. We Have No Choice But To Initiate a Email First Policy.
-For all of our past and current customers, we apologize for This
Inconvenience, But Still Feel Free To Contact Us With The Toll Free Number You
Were Provided On Your Last Invoice.
Bu using the email first policy we are going to be able to
1) Cut out a lot of unnecessary time consuming phone calls, by using email it
will cut the time spent on a parts lookup request from an average of a 10 minute
phone call down to 2 minute average it takes us for a email response.
2) Keep a record of all inbound and outbound emails for determining
responsibility of errors.
3) Less time on phone means better prices we can give our customers.
