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How To Use This Website and
Placing Orders Online
1. Follow the category links to the item you are
interested in.
2. Change desired quantity.
3. Click on Add to cart.
If the site will not allow you to add an item please make sure you are
accepting cookies, if the page gives you an error and it is our fault and please
email us at info@psep.biz
or call us at 763-413-1344 and tell us the
item number and what page it is on and we will fix it ASAP.
4. After item is added - click ok.
5. If you are ready to check out scroll to the top of the webpage and click on
CHECK OUT.
If you want to keep shopping after adding an item you must use our Previous Page
link at the top of the webpage to go back a page.
6. Fill in info and shipping method in full and submit.
*Please note if you live outside continental US - please read Sales Section
below
7. Pictures on our website may not be
the actual part, but rather a sample.
Please do not order parts based on the picture.
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Pricing
Due to the ever changing prices of parts, our online prices are subject
to change.
Unfortunately we do not get notified on Price
Increases from the majority of our vendors until we place an order for it.
If you have already placed an order with us you will be notified of any
Price Increases. This is not a Bait and Switch Tactic, You are not Pressured
to Purchase this Item at a Higher Price, You May Cancel and Be Refunded Your
Money In full.
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Shipping Outside the Continental 48 States-
including Alaska, Hawaii, Virgin Islands,
Puerto Rico, APO's and FPO's.
(Please note: We will no longer be
shipping to Canada or any other country as of 3/1/10)
1) Shipping Quote: please send an email to
info@psep.biz, include
the part #'s of the items you are interested in purchasing and your physical and
email address and we will respond to your shipping inquiry usually within 1
business day, normal operating business hours. MON-WED 9am-5pm, TUES-THURS
9am-6pm, FRI 9am-3pm Central Standard Time.
2) Paying by Credit Card (US billing addresses only): You will be
provided a toll free # in your shipping quote to call if you would like to place
your order over the phone or you may use our
mail order form - click here. Due to
the growing number of credit card fraud purchases, we will only ship to the
Credit Card Billing Address that is verified. If we do not receive a AVS Match
by our processor we will not ship your order. You will be notified and will need
to place your order through the mail.
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Sales Tax:
All Minnesota residents will be charged 6.875% sales tax and/or a transit tax
if your zip code is within the designated zones.
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Mail Orders:
YOU CAN USE OUR mail order form -
click here OR:
Send money order or credit card
information to
Pat's Small Engine Plus
680 EAST DUAL BLVD
ISANTI MN 55040
Include our item number, price, and quantity requested. Add an
additional $7.95 for shipping and 6.875% tax for Minnesota residents.
Due to many problems with
checks and insufficient funds from personal checks and return fees from our
bank, personal checks will no longer be accepted. Money orders, Paypal and all
major credit cards are accepted.
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PHONE
ORDERS - CLICK HERE
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Privacy Statement:
All information we collect from you will be used in our company only.
We will not provide or sell any information to any other company or
organization. The only e-mail's you will receive from us will be for order
confirmation or shipping status.
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Shipping:
Standard residential
shipping is $7.95 (for the complete order - not per item) in the Continental United
States.
Hawaii and Alaska must ship by
Second Day Air. If you are ordering from Hawaii or Alaska, please CONTACT US FOR
A SHIPPING QUOTE. Second Day Air and Overnight Shipping prices are guaranteed up to 5lbs
and non-oversized packages,
anything over 5lbs and/or is an oversized package will receive a shipping quote. If any shipping change is needed you will be contacted by PSEP
with a price quote. All orders are shipped Via UPS or USPS please be aware of
UPS www.ups.com , and USPS
www.usps.com shipping policies and guarantees. Please allow USPS shipments
2-7
business days for delivery and UPS shipments 2-7 business days pending your location after
order is placed. USPS shipments do not have tracking
information. All engine orders must be shipped to the credit card billing address.
Most orders are shipped out by us or one of our distributors within two days
unless item is backordered, in which we will notify you. Tracking #'s are
available upon email request only at
info@psep.biz, UPS will automatically send tracking information via e-mail.
If you do not supply us with an e-mail address you will not get tracking info.
If there is an error in shipping such as
items missing, parts damaged or wrong item/'s shipped, these errors must be
reported within 30 days of delivery.
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Backorders:
Pat's Small Engine Plus tries its best to keep all items in stock. If an item
is backordered or is no longer available we will notify you within 1 business
day. Back
ordered items are checked every week. Items on back order may become no
longer available. All orders are shipped complete. If an item on your order
is on backorder and you wish to have the remaining items shipped an additional
$7.95 will need to be paid for. ALL BACK ORDERS MUST BE PAID FOR IN FULL
PRIOR TO SHIPPING. Cancelled backorders may be subject to a restocking fee.
Special order items:
Items that are considered Special Order
(items that are not normally stocked) are not returnable.
Special orders must be purchased prior to shipment. Cancelled special orders may
be subject to a restocking fee.
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Returns:
Items must be returned within 30 days no exceptions. No returns on
used or installed parts. There is a 20% restocking fee on all returned items, 10% restocking fee if correct item is reordered
and no restocking fee
if it is our own shipping error. Shipping cost is the
customers responsibility for incorrect orders, warranty returns and credit unless it is our error.
Any orders returned MUST HAVE AN RA#(return authorization number), items that are
returned without an RA# will be handled at our discretion. Refused or returned
shipments to any location other than Pat's Small Engine without permission from
Pat's Small Engine is subject to any fees and shipping charges associated with
the return. Any item/s that are altered in any way voids warranty
and may not be returned for credit. If you need to return an item please email
info@psep.biz or call us for proper item
return instructions. Warranty returns may take up to 1 month to process.
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Cancellations:
All cancellations must be
phoned in by 12PM Central time on same business day of order no exceptions. If cancelled after
12PM Central time we can't guarantee the order hasn't shipped. On orders placed after
12PM Central time you have until the next business day, 12PM Central time. With
Our New Email First Policy All Customers Will Be Provided With Our Toll Free
Number In Their Order Confirmation Email.
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Warranty:
Pat's Small Engine Plus gives no warranty
on any item we sell. All warranties are given by the manufacturer of the
particular item and are subject to there policies. Electrical items such as
modules, coils and other electrical components are tested prior to shipment and
may not be returned for warranty or credit if it is not in the Manufacturers
Warranty Policy. Pats Small Engine Does Not Manufacture any Part We Sell as We
are Just a Dealer for Our Manufacturers. Shipping Costs for Returning a Warranty
Item Is the buyers responsibility.
Please read return section for warranty
return instructions.
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Disclaimer:
Pat's Small Engine Plus takes no responsibility or liability on any injuries or
damage to a person or property of any item not manufactured by us.
All Rights Reserved Pat's Small Engine 2010.
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