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WARRANTY
 


 


Pat's Small Engine Plus does not offer warranty on any item we sell. All warranties are given by the manufacturer of the particular item and are subject to their policies. Some electrical items such as modules, coils and other electrical components are tested prior to shipment and may not be returned for warranty or credit if it is not in the Manufacturers Warranty Policy. Pats Small Engine does not manufacture any part we sell; we are just a dealer for our manufacturers. Shipping costs for returning a warranty item are the buyers responsibility.

 

To Expedite Warranty claims the fastest way is to contact the manufacturer of the Item for Warranty Instructions. If you need to send it back to us for returning to the manufacturer we will first have to send it back to the distributor. The distributor will then send it back to the manufacturer. This exchanging of hands can take up to 6 weeks to process.

Warranty Returns will be taken in for Exchange only. No credit will be given unless the customer purchased another replacement. If the customer wants money back it will be processed as a return and a restocking fee will apply.

-All orders returned MUST HAVE AN RA#(warranty return authorization number) and a copy of the invoice. Items that are returned without an RA# and a copy of the invoice will be handled at our discretion and possibly refused and sent back to the customer.
Any item/s that are altered in any way will void warranty and may not be returned for credit.
-If you need to return a warranty item please email parts@psep.biz or call us at for proper item return instructions.

 

Important Hydro Gear Information - Please Read Carefully
Warranty: 
All Hydro Gear Pumps, Transaxles and Transmissions come with a 6 months parts and labor warranty from date of professional (Hydro Gear) installation. The Same Hydro Gear Professional Installer should also be able to do warranty if ever needed.
Hydro Pump Manufacturers recommend replacing wheel motor and replace or flush the lines and tanks. Not doing so could cause hydro pump to fail due to trash in system which will void warranty.
Special Order Items: Please make sure to double check your Hydro Gear # as some models may have multiple options and depending on if it is a special order item, it might not be returnable.